ABOUT ME
If you’re looking for a project manager with experience, passion for agile methodologies and business process improvement, you’re in the right place. I have over 15 years of experience in the IT industry, leading projects for software development, helpdesk implementation, business processes, and QA teams. I have knowledge in a wide range of tools to efficiently manage the workflow and communication for the team, such as Jira, Azure DevOps, Confluence, Trello, Notion, Click Up, Slack, Zephyr.
I am a highly motivated and results-oriented person with a wide record on delivering high-quality projects on time and within budget.
EDUCATION
I'm certified as a Scrum Master(SMC) and have academic and practical knowledge as a Scrum Agile Master (SAMC), Scrum Product Owner (SPOC), and Scrum Developer (SDC). Aditionally, I hold a master's degree in project management.
CAREER
I have a vast experience in both small businesses and large companies, successfully leading more than 75 projects, both on site and remote.
I am confident I can be a valuable piece in your team, so if you need an experienced project manager who can help you achieve your goals, contact me.
Let’s talk about your project and how we can achieve it.
HOW I DO IT
EXPERIENCE
January 2024 - presentSoftware Development and Quality Assurance Scrum Master - AIM Services
- We conducted training sessions with team members to familiarize them with ClickUp's features, the principal tool the team works with, providing guidance for its optimal implementation to support our development process.
- Led SCRUM sessions with the development team to define project requirements and prioritize tasks for project execution, correctly aligning with the project goals.
- Conducted regular quality reviews and testing activities, identifying and addressing potential issues proactively.
November 2023 – presentData Visualization and ETL Project Manager - Third Quartile
- We oversaw the setup and ongoing maintenance of the ETL process, monitoring data flows and ensuring data integrity and accuracy throughout the data lifecycle, while collaborating closely with technical teams, to design and implement concrete ETL solutions aligned with business requirements and technical standards.
- Conducted regular reviews of the ETL process, identifying areas for improvement and implementing enhancements to optimize performance and efficiency.
- Currently managing and refining the ETL process long-term based on initial success, adapting to evolving business needs, data sources, and technologies to ensure continued effectiveness with organizational goals.
July 2023 - presentDigital Agency WordPress Project Manager - Superweb
- We developed a detailed project plan embracing timelines and budgets, monitoring the project progress to ensure adherence to established objectives.
- Our team acted as a primary point of contact for clients, designers, developers, and other stakeholders, fostering efficient communication and collaboration to ensure alignment and project success.
- We identified and managed risks and issues throughout the project life cycle, implementing mitigation strategies and quality control measures to minimize disruptions and ensure deliverables met quality standards.
(Freelance) September 2021 - Present Project Manager | Scrum Master - Stay International
- Our team successfully delivered all project deliverables on time and within budget by using agile methodologies.
- Improved team communication and collaboration by using agile principles and practices.
- Increased team morale and productivity by creating a positive and supportive work environment.
- Coached and trained team members to become more effective agile practitioners.
August 2021 - August 2022Development PM | Scrum Master - Q10 Soluciones S.A.S
- Successfully instructed the development team and stakeholders on the proper use of SCRUM artifacts and ceremonies, resulting in a more efficient and effective development process.
- Facilitated and coordinated the required spaces for different SCRUM ceremonies, ensuring a smooth and efficient execution.
- Supported the team during the planning and execution of activities in each sprint, helping them to stay on track and meet their goals.
- Monitored the team's effectiveness and quality compliance, ensuring that they met the required standards.
- Managed impediments identified by the team that hindered the proper execution of their activities, successfully resolving them.
2019 - 2021Software Development PM | Scrum Master - Andar Chevrolet
- We increased the number of feature delivery by 15% through the implementation of an agile development methodology and by providing clear guidance to the development team on the SCRUM development methodology.
- Our Development team improved the quality of software releases by 10% by implementing a new testing integration.
- We reduced the number of bugs in software releases by 50% through the implementation of Jira as our new bug tracking system.
2014 - 2019 HelpDesk PM - Químicos JM
- Our teams reduced the average wait time for Helpdesk tickets by 35%
- Customer satisfaction rating for the help desk increased by 10%
- Improved the accuracy of SLAs and OLAs by 17% by implementing GLPI ticketing system.
2008 - 2014Information Systems PM - Químicos JM
- We reduced downtime by 25% by implementing a new backup policy.
- Customer satisfaction went up 10% by providing timely technical support.
- Our team improved the accuracy of KPIs by 20% through the implementation of a new measurement and analysis system.
- We helped the marketing team to launch a new product by creating SQL queries to analyze data.
LATEST PROJECTS
Discover the latest projects I’ve worked on, including areas such as Mobile Apps, Web Apps, Integrations, Data Visualization and more.
- Q10 Académico. Client: Politécnico de Colombia Role: Scrum Master | Project Manager Category: Mobile Apps Date: Sep 2021 – Aug 2022 Location: Medellín – Hybrid Description […]
MY EDUCATION
Bachelor's Degree
Software Engineer
Politécnico Grancolombiano (2017)
Specialist Degree
Project Manager 6 BI
Politécnico Grancolombiano (2022)
Master's Degree
Project Manager
Politécnico Grancolombiano (2024)
CERTIFICATIONS & TRAINING
Scrum Master Certified - SMC™
(2021)
Scrum Agile Master Certified - SAMC™
(2021)
Scrum Product Owner Certified - SPOC™
(2021)
Scrum Developer Certified - SDC™
(2021)
Scrum Fundamentals
(2021)
ITIL Fundation
(2018)
PORTFOLIO
Take a look at how I've driven projects from their initial idea to successful completion, surpassing established objectives, and ultimately fulfilling both customer and stakeholder expectations.
ACHIEVEMENTS
users impacted
With professional and well delivered applications.
successful projects
Across Colombia, Canada, USA and Australia.
years of experience
Helping teams to succeed in their projects.
WHAT MY CLIENTS SAY
Martha, Boston
UpWork
"Alejandro is a highly experienced Project Manager, he successfully managed a team of 10 people, with mixed technical skills. His dedication, leadership, and expertise have made a significant impact on our team and project's success..."
Michael, Austin
UpWork
"Definitely got the job done in a reasonable fashion and within budget. Knows Jira super well. 100% would recommend."
Julián, Bogotá
UpWork
"Working with Hermes has been a great experience. He has surpassed our expectations by managing a heavy backlog with a difficult customer on time. We look forward to continuing our collaboration with him. Highly recommended."
